“Once I understood the nature of work, it helped me relax and be more generous. I learned that people get frightened if asked to change their worldview. And why wouldn’t they? Of course people will get defensive; of course they might be intrigued by a new idea; but then turn away in fear. They are smart enough to realize how much they would have to change if they accepted the idea. I no longer worry that if I could just find the right words or techniques, I could instantly convince people. I know many people who’ve been changed by events in their lives, not by words they read in a book.”

— Margaret Wheatley, Leadership and the New Science

The Case for Emotional Intelligence Training

The body of research on Emotional Intelligence shows that the most successful people, those who consistently outperform their peers, exhibit more of the skills and traits known as Emotional Intelligence. Who wouldn’t want to employ, promote and hire people destined to be successful?

EI training builds on the foundation of these recognized success-factor abilities — those that have the biggest impact on performance. By creating EI awareness and providing skill-development opportunities, you are increasing your organization’s capacity to be successful. An investment in EI training produces immediate and lasting positive results — the marks of a sound investment — including better decision making, increased ability to cope with stress and less conflict — all of which lead to an increase in performance. CED can customize a training solution for you. Contact us now to learn more.

Develop EI Competencies in Leaders

Studies show that between 48% and 80% of what differentiates high and low performing leaders can be attributed to EI. Training that is focused on these specific EI skills can be used to create a roadmap for leadership success and higher-performing leaders. CED can help your leaders:

• Target development efforts on the skills that matter most
• Create development plans that focus on key EI areas
• Improve decision making
• Build stress resilience
• Reduce turnover

Individual Development Training

A large-scale development program at American Express revealed that 100% of survey respondents strongly agreed that EI training is valuable. Average scores of 4.14 out of 5 revealed that improvements in business metrics were due to work on EI areas. When combined with performance metrics, EI assessments can be used to predict which employees will outperform their peers. Providing development opportunities on the key EI skills that impact performance results in:

• Better organizational performance
• Improved productivity
• Higher employee satisfaction
• Reduced training costs and turnover
• Higher potential for being promoted and transitioning smoothly to the next role

Develop Team Emotional and Social Intelligence

Teams with higher overall Emotional and Social Intelligence Skills exhibit greater satisfaction, motivation and performance than teams with lower scores on measures of Emotional and Social Intelligence. EI training equips team members with the tools they need to:

• Improve team performance
• Build strong relationships and increases team cohesiveness
• Minimize conflicts
• Improve communication
• Increase decision-making effectiveness
• Reduce team stress

EI Training for Sales Teams

• Sales revenue
• Profitability
• Customer retention
• Customer satisfaction
• Repeat business

Additional Takeaways—CESD Exclusives

• Dr. Thompson’s latest book, The Stress Effect: Why Smart Leaders Make Dumb Decisions—And What to Do About It
• Two 30-minute personal coaching sessions
• Feedback on your own EQ 360 results (Optional)
• Two Focused Masters Webcasts
• Detailed Course Notebook, produced by the Center
• Cutting-edge CESD research on EI
• CESD Alumni membership